T E R M S & C O N D I T I O N S

Welcome to Benny's Royal Tours Pvt.Ltd.! We're thrilled that you're considering booking your next adventure with us. Before you dive into planning your dream trip, we want to ensure that you have a clear understanding of the terms and conditions that govern our services. These terms are designed to protect both you, the traveler, and us, the travel company, and to ensure that your journey with us is as smooth and enjoyable as possible. By booking a trip with Benny’s Royal Tours, you agree to abide by the following terms and conditions. Please take a moment to read through them carefully. Your safety, satisfaction, and enjoyment are our top priorities, and we're committed to providing you with an unforgettable travel experience. Thank you for choosing Benny’s Royal Tours for your travel needs.

VISA

Visa granting is the sole discretion of the respective Consulates and our role is to assist you in the submission of your visa and guide you with the formalities. We are not liable for any delays, rejections, or consequences arising from the decisions of the embassy or consulate. In case of visa rejection/delay, then visa fees, VFS charges, courier charges, and other expenses like an advance for hotel booking, insurance, and ticketing charges are non-refundable. In case the candidates are called for a personal interview, they must appear before the consulate at their expense. If a passenger with a granted visa refuses to travel or cancels his/her tour on account of visa rejection, health issues, and other reasons of their co-passengers or travel companion the cancellation charge will be applicable as per the cancellation policy. Benny’s Royal Tours will not be liable, in case any passenger with a granted visa, is denied travel by the Emigration Authorities of the respective countries. In that case, all the damages should be borne by the passenger.

AIRLINE

As this is a group tour and the tickets are blocked in advance, penalty charges will be applicable for any date changes. In a computerized reservation system of airlines, seats once reserved cannot be changed. Tour participants will have to travel by the same seat provided by the airline. No refund will be entertained for any expenses incurred for the tourist due to circumstances beyond our control such as flight cancellations, airport closure, delays, bad weather, natural calamities, medical evacuation supplier policy, etc. Tour tariff is based on departures from Cochin unless otherwise specified. Tourists can board from places other than Cochin upon their interest, but flight tariffs may differ. If a passenger after the issuance of tickets and payment for their services, refuses to travel or cancels his/her tour on account of health issues, and other reasons of their co-passengers or travel companions, the cancellation charge will be applicable.

HOTELS, RESORTS & LODGES

The company will choose suitable hotels/ Resorts/ Lodges and book the same on behalf of tourists at convenient locations subject to availability. In case of non-availability of rooms in the same hotel, the company reserves the right to split the accommodation in different hotels. Hotel accommodations are generally provided in Single, Double, or Twin rooms and rates also will be different. If a person booked a tour on a twin-sharing basis must share a room with another passenger either on a twin-sharing basis or a triple-sharing basis. In some hotels, the third bed will be often a roll-away mattress put in twin twin-bedded room. If we do not have another single passenger to share the rooms, the supplement charge will be levied. Please note only 1 extra bed is allowed in a room. Standard check-in time of the hotel is 1500 hrs and check-out at 1100 hrs which may vary as per hotel rules. Any special requests such as early check-in, smoking/non-smoking rooms, views, floors, king, twin, adjoining, or interconnecting rooms are strictly subject to availability. The meal menu will be on a fixed plan/buffet basis and not A la carte. For any additional items ordered the cost has to be borne by the guest. The mini bar provided in hotel rooms will be chargeable. For early check-out breakfast may be limited to simple bread and butter/jam with tea/coffee. Consumption & serving of alcohol at hotels /rooms are subject to hotel rules and regulations. Any damage caused to the hotel rooms or coach during your stay shall be payable by the passenger. Air-conditioning, central heating, and other facilities are provided by the hotels depending upon various factors including weather / climatic conditions, local systems, tour type, etc. and we do not have any control over them.

CHILD POLICIES

• Under 2 years of age – will be considered as Infant
• From 2 - 5 years of age – considered as children without extra bed
• From 6 - 11 years – considered as children with extra bed
• Above 12 years of age will be considered as adults

Cancellation Policy

• Above 45 days from the day of departure: No cancellation charge will be applicable. Advance payment will be carried forward for future programs, if airline, visa payments and other payments are not done.

• Between 60-45 days of departure: Cancellation charge will be applicable for used services like visa and air tickets. Air tickets and visa fees are non-refundable under any circumstances.

• Between 70-60 days: charges 50% of the total tour cost.

• Between 60 - 45 days: charges 100 % of total tour cost.