A person below 11 years is considered a child and above 11 years an adult.
International Hotel Check-in time 14:00 Hrs &check-out 12: 00 Hrs.
At any circumstance Visa fee and flight ticket (onward & return) paid by the customer will be non-refundable.
Date change penalty will be applicable oncethe ticket is issued by the airline
If incase any restrictions for coaches to some cities/areas are there, in such cases, the Tour manager and the Driver will take appropriate action to drop you near any monuments if possible.
In case of any flight cancellation, Airport closure, flight delays, or accidents of any nature, Natural calamities, visa rejection, delay in receiving visa, policies of government etc. no refund can be entertained for any expenses incurred for the passengers due to circumstances which are beyond our control.
Cancellation charge will be applicable in case of any passenger is granted with visa and denied to travel OR cancel his/her own tour on account of visa rejection caused to their co-passenger or travel companion since the Visa granting is the sole discretion of the concerned Consulate, which is beyond our control.
The company reserves the right to postpone or cancel any of the tours advertised, without assigning any reason. In this case, amount paid by the passengers will be adjusted against any next tour conducted by us.
Due to certain unavoidable circumstances, the company reserves the right change/modify /vary and alter the tour itinerary. Such changes, compensations or claim for refund by the passengers will not be entertained by the company for limitation and also for the non-availability of certain services with entry tickets, restaurants, sightseeing, shopping etc. even though it is included in tour itinerary.
For Single Passenger travelling without family have to share a room either on twin or triple sharing basis (Roll away bed) depending on the booking. If we do not have another single passenger to share the room, a Single Supplement with the additional cost is applicable.
The tariff of the tour quoted is calculated as per the prevailingExchange Rate applicable at the time of quoting it. In case of any hike in the Exchange rate at the time of Tour, Company has every right to collect the variable amount pertaining to that from the customer before the date of departure.
Tour tariff is based on departure may either from Cochin/Trivandrum unless specifically mentioned. Tourists boarding flights at places other than these places have to bear all expenses such as difference in airfare fare/ airport transfers / hotel stay etc.
As a Travel House / Tour Operator, the company does not have any control over Airlines, Coach Companies, Shipping Companies, Hotels, Local Transport or any other facilities provided by the third parties. The company is not responsible for the delays or deficiencies in the services provided by outside agencies. Also please note that the company does not have any control on schedules of opening and closing timings of the tourist attractions.
In computerized reservation system of Airlines seats once reserved cannot be changed. Tour participants will have to travel by the same seat provided by Airline.
The guests are requested to collect Air tickets, Visas and other travel documents from the respective offices of Benny’s Royal Tours Pvt Ltd., only after making the full payment, from where they have booked their tour. No tickets will be sent by courier.
Any damage caused to the hotel rooms or coach during your stay shall be payable by the passengers.
Benny’s Royal Tours Pvt Ltd. India Pvt Ltd will not be held responsible for the same. There are no refunds for any services, i.e. meals, sightseeing, flight delay or cancellation of flight etc. not utilized on the tour.
The Company shall not accept any liability or responsibility for any damages, loss, injury, accident, death, natural calamity, delay, breakdown or irregularity that may occur in carrying out the tour arrangement. Management reserves the right to claim any additional expenses due to delays or changes in train, Flight, Bus, Ship or other services, weather conditions, strikes, war, quarantine and any other cause, whatsoever, and all such losses or expenses must be borne by the passengers.
Any disputes arising in respect of the tour shall be subject to Ernakulum Jurisdiction.
Visa granting is at the sole discretion of the concerned Embassy or Consulate. Visa fees and other expenses like an advance for hotel booking, Insurance and ticket charges are not refundable if the visa got rejected or delayed. In case the candidates are called for a Personal interview, the candidates are required to attend the same before the concerned consulate at their own cost.
Any tour package cancelled under a Force majeure situation ie; tour packages cancelled or unable to operate on account of reasons beyond our control (Eg: Pandemic situation), the amount received from the customers after deducting all expenses which are not recoverable in any manner will be kept in customer credit (Credit Shell) and provide the facility to utilize the same credit note value towards booking of future tour packages.
